BenefitMe and its smart assistant

What is BenefitMe?

BenefitMe is an HR platform developed by Dexio that allows employees to centralise their HR information, view their benefits and run various simulations based on their personal and professional situation.

Designed to make complex information more accessible on a day-to-day basis, the platform is constantly evolving to meet the needs of the teams.

👉 Discover the BenefitMe project : BenefitMe

 

Teams' daily lives

In many companies, HR information already exists and is often very detailed.

Internal regulations, procedures, contracts, remote working conditions, administrative processes… everything is documented.

But in day-to-day reality, finding the right information quickly at the right time remains a challenge.

“How many days’ leave am I entitled to for a move?”
“What is the procedure in the case of an accident?”
“What are the conditions for remote working?”

These questions come up regularly with HR teams, not because the information doesn’t exist, but because it is difficult to access quickly.

Employees have to sift through several documents, interpret sometimes complex texts or wait for a manual response.

The result: a waste of time for both HR teams and employees.

 

New needs

As internal practices and expectations have evolved, quick access to information has become a real and daily challenge.

The aim was not to create a new knowledge base or add yet another tool, but to make the existing system more accessible, more user-friendly and more useful.

The need was clear: to enable staff to quickly obtain clear and useful answers, without having to navigate through a multitude of internal documents.

 

The real challenge

The real challenge is to enhance the user experience without complicating existing workflows.

The assistant must integrate seamlessly into teams’ routines, without replacing existing HR processes or creating a new technical layer that is difficult to maintain.

The challenge is therefore twofold:

• to maintain reliable, centralised information;
• whilst making access to it much simpler and more immediate.

 

The evolution imagined by Dexio

We have designed a chatbot capable of drawing on an existing knowledge base to answer employees’ questions.

In practical terms, users can ask a question, just as they would with a colleague, and receive a clear, contextualised, immediate and useful answer.

The system retrieves the information from reference documents, then rephrases it to make it understandable and actionable.

This marks a shift from a document-searching approach to one of direct response.

 

An overview of the upgrade

What difference does this make on a practical level?

The assistant now enables:

• immediate access to HR information;
• a significant reduction in repetitive queries;
• greater autonomy for employees;
• a smoother and more natural experience;
• consistent and accessible information.

HR teams can therefore focus more on higher-value-added tasks, whilst ensuring rapid and consistent access to information.

Information is no longer simply stored in documents: it becomes directly usable on a day-to-day basis.

 

What are the technical aspects? 

In this type of project, data management is key.

We therefore made strict technical choices from the outset:

• hosting in Switzerland;
• in-house server infrastructure;
• use of a GPT-type model in a controlled environment;
• data anonymised at source;
• storage with Infomaniak.

The data remains under control, and the system is designed to meet confidentiality and sovereignty requirements.

This project also illustrates how we integrate artificial intelligence.

In this case, AI acts as an assistant capable of speeding up access to information and handling simple, repetitive queries. It does not replace HR teams or existing processes. Its role is to reduce friction, not to make decisions.

 

Key takeaways

Although this development was created as part of the BenefitMe project, the approach remains generic.

The principle of connecting a conversational assistant to a knowledge base can be applied to many contexts:

• internal support;
• technical documentation;
• customer service;
• business procedures;
• knowledge base;
• collaborative platforms.

What we have built here is not an isolated case, but a reusable building block, adaptable to different environments and types of content.

This project also confirms a simple point: value does not come from AI itself, but from the way it is integrated.

When used to make existing information more accessible, quicker to access and easier to use on a regular basis, the impact becomes immediately tangible.

This is exactly the kind of solution we design at Dexio: practical, useful tools designed to integrate naturally into real-world use cases.

 

Understanding usage patterns before designing the solutions.

It is this approach that enables Dexio to design solutions that are truly tailored to real-world conditions.

Do you have an internal process that could be simplified, automated or made more accessible? Let’s discuss it.