Are you looking to implement AI within your business? Here are some questions worth considering.
Artificial intelligence is gradually becoming part of everyday life in businesses. To write a text, summarise a document, analyse data, automate certain tasks or assist teams, the possibilities are multiplying.
But using AI is one thing. Knowing how it is used in your company, what it actually brings and how to regulate it is another.
Before seeking to integrate ever more AI, it is wise to take stock of the situation and ask yourself a few simple questions about its uses, its benefits, the resources it mobilises and the way it is monitored.
Here are the main questions to ask to gain clarity.
Which tools are being used and why?
The first consideration is simple: which tools are used, why, by whom and for which tasks?
AI may already be much more present in the company than is thought. It can be used directly by employees with tools like ChatGPT or Copilot, but can also be integrated into certain business applications, office tools or platforms used daily.
It is therefore best to have an overall view of AI usage in the company, in order to better understand the role it already plays and to establish a clear basis for what follows.
Do you know why AI is used?
Not all uses of AI meet the same need. Some support teams, others help a service to evolve, improve an experience or address a specific issue.
It is therefore important to be able to link each use to a clear objective for the company and to know what is actually expected from AI before integrating it further into operations.
Who is affected by these uses?
A solution used occasionally by one person does not have the same impact as a tool used daily by an entire team.
It is therefore important to identify who uses AI, in what context and how often.
This provides a better understanding of the actual importance of each use case, but also enables us to anticipate the needs that may arise as a result: support, training, additional licences or changes to internal practices.
Are the gains actually measured?
Once the reason for its use is clearly defined, you must be able to quantify what AI brings concretely on a daily basis.
Time saved, shorter lead times, reduced repetitive tasks, improved quality… the benefits can take different forms depending on the uses.
A few simple indicators then allow you to measure these changes and to know whether the results obtained truly correspond to those expected.
Do you know the cost of AI?
The cost of AI is not always limited to the listed price of a subscription.
As usage develops, costs can change: more users, increased volumes, new licences, integrations, maintenance or additional technical requirements.
It is therefore useful to look at costs in the short, medium and long term, to ensure that a use remains relevant and sustainable as it grows in importance within the company.
Do you have the necessary resources?
Using AI requires more than choosing a tool. You also need the time, the skills and the right people to integrate it and use it correctly.
Not all companies necessarily have these resources in-house. Some steps may therefore require support or external expertise.
The challenge is therefore to ensure the company has the necessary resources to use AI sustainably, and not just to launch a few experiments.
Conclusion
AI can become a genuine lever for the company, provided it is used with a clear vision and a minimum of perspective.
The aim is not to automate everything or adopt every new tool, but to make choices that are coherent with its needs, its resources and its way of operating.
With a well-defined framework, the company can move forward more calmly, take advantage of the opportunities offered by AI and master its uses instead of being subject to them.
Would you like to review the use of AI in your company and identify the next steps suited to your organisation? Let’s talk.
